Refund policy

We do not offer refunds. 

If you receive your items and something is amiss (defective or damaged), please let us know within 24 hours.

Strictly no exchanges, returns or credits on sale items.

 Please contact us within 5 days of receiving goods to arrange. We do not exchange sale items.  You will be responsible for return postage, and postage of the new item (unused and in the same condition and packaging you received it in). Consider using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your returned item.

Please note, there is no refunds/ returns on custom made and custom engraved items.

If you have arranged your own shipping and insurance on artwork or a bulky furniture item - we do not take responsibility for any cost/damage occurred once it has left our hands. 

Please email madebymatheson@gmail.com for more information.

We do not offer returns or refunds on gift cards.